Privacy Policy

At The One Office, we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collecting Personal Information

We collect personal information that is necessary to provide our services effectively. This may include:

When placing an order: Your name, email, phone number, billing and shipping address, and payment details.
When using our website: Information such as your IP address, browsing history, and behavior via cookies.
When contacting us: Any details you provide through contact forms, emails, or phone calls.

We may also collect personal information about third parties involved in transactions (e.g., delivery contacts) where necessary.

2. Use of Personal Information

We use your personal information for:

Processing orders and arranging delivery.
Providing customer service and responding to inquiries.
Notifying you of updates about your order or promotional offers.
Improving our website, services, and user experience through analytics.

3. Disclosure of Personal Information

We may disclose your information to:

Service providers: Such as delivery partners or payment processors, to complete your transactions.
Authorities or regulators: When required by law or to protect our legal interests.

We ensure that any third parties we work with adhere to privacy and confidentiality obligations.

4. Direct Marketing

By using our services, you consent to The One Office using your personal information for direct marketing purposes. We may send product offers, promotions, and updates through email, SMS, social media, or postal mail.

If you prefer not to receive these communications, you can:
- Opt-out by contacting our Customer Service Team at any time.
- Unsubscribe from emails using the link provided at the bottom of the message.

You can also update your marketing preferences by contacting us directly. We will never sell, trade, or share your personal information with third parties for their marketing purposes.

5. Access and Correction of Personal Information

You may request access to the personal information we hold about you. If you believe the information is incorrect or outdated, you can request that we amend it.
To request access or correction, please contact us at:
Email: info@theoneoffice.com.au
Phone: (02) 9630 2262
We may require verification of your identity before granting access. In some cases, we may refuse access (e.g., for legal reasons), but we will provide you with the reason for our refusal.

6. Security and Storage of Personal Information

We take reasonable steps to protect your information from misuse, unauthorized access, or disclosure.

Electronic data: Stored securely with password protection, firewalls, and antivirus software.
Hard copies: Kept in secure locations and disposed of when no longer required.

7. Cookies and Website Usage

Our website uses cookies to enhance your experience and gather analytics data. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of the site.

8. Changes to this Privacy Policy

We reserve the right to update this policy as needed. Changes will be posted on this page, and the “Last Updated” date will reflect the most recent version.

9. Complaints and Questions

If you believe we have breached your privacy rights, please contact us to discuss your concerns:
Email: info@theoneoffice.com.au
Phone: (02) 9630 2262
Address: 4A 6 Boundary Rd, Northmead NSW 2152

We will handle your complaint promptly and keep you informed throughout the process.

Last Updated: 29/10/2024